Incompetency

I took a revolver loan with Standard back in 2009 and I paid it off in full 2013. I went to the branch in Johannesburg CBD to close off account. I was informed account was closed and when I checked my ITC December 2014, I realised Standard bank had hand me over as a slow payer.I called the call centre on 086 498 468 and spoke to a Kgotso you then advised I go through to my nearest branch.<br> Went to Braamfontein branch and spoke to a couple of people who advised me there is nothing they can do I must go back to the branch where i closed off account, of course that was utter nonsense Cos I should be able to get help in any Standard bank I walk in to.<br> A certain coloured lady then said she will log a call for me and it should be attended in 48hours, and emailed me reference number:***. That was on the 09/02/2015 and still to date nothing has happened, even after calling the call centre again for feed back on :***.<br> what I want to know is Standard bank going to reverse the amounts on that closed account and closed the account properly as that account was fully paid off and am now suffering Cos of some Incompetency from their staff and are they going to attend to this ASAP.