INCOMPETENCEY IS ALARMING!!

I am very disappointed by the manner in which Standard Bank handled my query. 3 months back I contacted them with regards to changing my account from Saving to Cheque account. Firstly it took them 2weeks to contact me after I had emailed my request. After that a lady contacted me from Head office & told me that the process has been approved, it was just the matter of a branch closest to me to call and inform me when to collect the package..it never happened! 3months down the line, I have had 3 calls from them and the last call being on 26th October, just told me I was not approved because they can't confirm my employment..wth! I am disappointed and beyond seeing that I have been with the same bank for a long time, and saddened that I'm now forced to move my account to another bank, due to incompetency and slowest response to customers queries.<br> <br> Bye STD BANK