SA
Sameer A

1 reviews | Active since Dec 2016

29 Dec 2016, 12:36

Incompetence VAF Application

<p>I have received pathetic service regarding a new application for VAF. The website doesnt work properly nor does it tell you where the errors are on the form. </p> <p> </p> <p>To date i do not have the application submitted and to think that i have my entire portfolio with this bank is a bit concerning.</p> <p> </p> <p>Please beef up your customer service and turnaround with proper solutions.</p> <p> </p> <p>I even went to the extent of going to the ****arney mall branch to do the application in person but was met with incompetence once again!</p> <p> </p> <p>Please advise if i need to consider moving to another bank!</p>

0
Replies (2)
Standard Bank
Standard Bank's reply29 Dec 2016, 16:31
Official

Good day Sameer Shaik Abdulla

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply30 Dec 2016, 08:02
Official

Good day Mr Abdulla

Kindly refer to the email I sent.

Please feel free to contact me for any assistance.

Kind regards

Levi van den Berg

***