Incompetence, Unreliable and No sense of urgency

After my altercations with standard bank and their ***** department I thought this would have been resolved with immediate effect considering we provided them with documents they required.

They blocked my account even after we confirmed that the money that went into my account is actually my salary. I have an Autistic child who needs her meds that I buy with my salary, I have a family to take care of you guys are waiting for someone from ***** transactions to operate my account for the past 3 days .

I opened my account with you guys because I have bad experience with my other bank . But Standard is worse and does not consider or even value their clients .

I am so disappointed in you guys do better and the worst part of it is that I am in this mess because of your team and your systems incompetence .

How is it my problem that your system rigged my salary and my extra income together ? Prior to explaining that you are telling to wait even longer .

I am so disheartened by this experience it affected not just me but everyone who is dependent on that money .

The sleepless nights and anxiety attacks because standard bank refuses to realse the money I worked very hard for . It's disappointing

It's very sad to wake up and not know where your next meal will came from but you have money you can't use .

You also deducting money from the same account blocked that is messed up guys . Do better