Incompetence to cancel the stop order

I went to Standard Bank Jabulani Mall(on the 25th July) to try and cancel the stop order I did to pay one of my creditors that normally goes through the 26th of each month and they told me that it must have been system they can not cancel it. I went again on the 31/08/15 which the stop order already went through and I asked them to cancel it again they told me that they can't because it has an error message and the lady from the service department logged the call with their IT (***) which they told me the turn around time will be the 07/09/15. They did not call me I went again on the 15/09/15 is when they only checked their e-mails because I was there and they send it again to do the follow up. Now I have to wait for 14 or 40 days for this issue to be solve in the mean time I have to keep on asking those people to pay me back my money. I am angry because they do not follow up unless you are at the bank still no one is explaining to me why it can not be cancelled.<br> <br> Mpho