Incompetence Standardbank

<p>My name is Jonas Matsena,the problem I have with standardbank is,I've been sending emails to standard bank home loans requesting a cession cancellation letter on a bond that was ceded to them. It's been almost two weeks now and I've been referred to one person after another with no help. I would send them emails and even went to their offices but it seems like it's the first time they hear of this Cession Letter whereas they deal with them everyday ,someone is not doing his/her job. I'm fed up with this standard bank and don't know where to go from here,maybe this might help.</p>