Incompetence of Standard Bank Homeloan Readvance Staff

I have had the most terrible experience on 2 occasions with standard bank homeloans department in the last 6 months. Recently I requested a simple readvcance on my homeloan which was granted on the same day. Yet 2 weeks later due to the incompetence of SB homeloans readvance department, I still do not have the amount that was approved. Every time I call there they have a different story s to why it has not been done. Then fill in this form, then that then something else... OMW! This is most embarrassing as I have contactors assigned to do renovations to my house and they cannot start because of the incompetence of Standard bank. I have been a customer for 35 years and have never ever had such disgusting service. I will most certainly be moving my banking to another bank. It is very disappointing that a loyal customer gets treated this way. The staff have no idea what they are doing and don`t care either.