EA
Ethne A

1 reviews | Active since Apr 2018

31 Aug 2018, 11:10

Incompetence of staff

I have just spent 30 minutes on my phone being transferred from pillar to post on Std Banks international banking department and still have had no joy. DO they even know the meaning of Customer services. Maybe they should employ more competent staff who actually know what they are doing. The conflicting information I received is so frustrating.

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Replies (3)
Standard Bank
Standard Bank's reply01 Sept 2018, 04:51
Official

Good Day

We apologize for the inconvenience and frustration caused in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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EA
Ethne A's update02 Sept 2018, 15:56
Reviewer Update
I have still not heard from a representative of Standard Bank. Obviously an automated response that holds no merit at all. Just like there service
Standard Bank
Standard Bank's reply04 Sept 2018, 12:33
Official

Good day

We are so sorry for the service breakdown you experienced when you tried to get through to the Inward Transfers department. As confirmed with you the matter was resolved. In future, you may make use of the email address for assistance: ***.

Kind regards

Complaint Resolution Centre

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