Incompetence / not rectifying THEIR mistake

I went to Menlyn Square branch on 04/06/2014, to close all accounts with Standard Bank, as I switched over to FNB. The consultant I dealt with had a bad attitude and was clearly not in the mood to assist me, as client. I CLEARLY TOLD HIM THAT I WANT NOTHING TO DO WITH STANDARD BANK AND THAT I WANT TO CLOSE ALL MY ACCOUNTS. He gave me instruction to pay an outstanding balance in order to close it, which I did the same day. A year later I received a call from an Attorney, as Standard Bank handed my \account"over to them. My Garage card"