Incompetence /no attention to detail

Standard personal loan was the worst decision I have made in April I took a personal loan of 5000 as their client, on the 24 April I made a manual payment of R2000 on the account and same day my account was debited and again on the 25th I raised the concern of double debit on my side and one debit order was reversed what ever that lady did is messing up my credit profile because I was later sent an sms that my account is in errors I kept on requesting that they fix their error but nothing was done I never missed any payment I was actually paying well but today because of them am sitting with a horrible credit profile because of an error they did I have been calling regarding the matter since May till date it’s not fixed I even paid up the account before hand but still am not getting any assistance, they even handed my account over to attorneys Blacks and Associates for a account that was well paid off they keep on saying they will sort it out but nothing is done ,my own personal bank is failing me am asking myself why I should continue banking with them I’ve lost so much money on airtimes trying to get the matter resolved am beyond devastated and disappointed I am an angry customer at this point