LB
Lizalle B

1 reviews | Active since Nov 2015

05 Nov 2015, 19:25

Incompetence in closing settled accounts

Nine months ago I closed my credit card account over the phone with Standard bank (January) as well as my Cheque account on the 23rd of February when my handbag was ****** in a smash and grab, as I was in the process of moving to another bank. Since then I have received numerous calls from Standard bank and in the last two weeks from lawyers as they say I still owe them for outstanding accounts. In this time I have been in the branch numerous times to sort this out because my cards were clearly cloned or used by the smash and grabbers after I closed the accounts and is still being used by them. Standard banks ***** department has already made numerous payments to settle the accounts as they have agreed that it is a mistake on their side and the accounts should have been closed and the cards should have been blocked, but somehow this has still not happened and I am still getting calls and messages from the bank and lawyers that I owe them money. <br> <br> I am sick and tired of this because as previously mentioned the bank has admitted that I have settled all the accounts when I closed them and that it is their mistake (incompetence) that is causing this problem.<br>

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Replies (1)
Standard Bank
Standard Bank's reply09 Nov 2015, 08:44
Official
Hello Tinkerbelter,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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