Incompetence from Standard Bank

Standard bank has the most archaic systems in place. They could not link my home loan to my online banking profile telephonically and insisted that it had to be done in the branch even though the Covid 19 lockdown was in place.I queued from 08:00am in the sun outside the mall. Eventually I was assisted, even healthcare workers going to work don't get quick assistance during this time. They then had errors on my account and made me phone the home loans department in branch where the consultant kept me holding on the line for an hour as they struggled to rectify their problem and said they would call me back in three days. Not my first experience with bad service from Standard Bank. Two weeks ago they called to discuss a safety deposit box of which I canceled two years ago . They certainly don't know what's going on with regards to customer accounts.