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Maki M

1 reviews | Active since Feb 2019

14 Apr 2020, 16:56

INCOMPETENCE

Good Day,

I got an sms that I should collect my card. I went after a while and am told the card has been shredded and I must pay to get another one.. PAY FOR A CARD I NEVER GOT FROM THE FIRST PLACE. I need my card please.. This is not a lost card case.. I never got it!!

0
Replies (3)
Standard Bank
Standard Bank's reply15 Apr 2020, 07:09
Official
Dear Maki Mokoena

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Apr 2020, 14:44
Official
Dear Maki

Please note this matter has been resolved.

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Apr 2020, 06:29
Official
Dear Maki

This matter is resolved.

Kind regards 

Complaint Resolution Centre
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