Incompetence

I am very much disappointed with the service I received from the Standard Bank call center. I called to get the settlement amount on my RCP so that I can close it, this was the 23rd of August. The consultation assisting me gave me the amount and I told them that after settling it I want to close it she told me to call after 2 days to close it. Called after 2 days and I was told a different story that they do not close RCPs and they can only close it after the third. They said they would speak to the person that was assisting me with the closure but I went on for days without hearing from them until eventually I got through and they told me on the 6th of this month that my loan has been closed and they would send me an email confirming closure of my loan, till today I have not received it. I'm not even sure if the loan has already been closed. Very frustrating