Incompetence - Disappointment

To whom it may concern,

I would like to express my utter disappointment in the service from one of your VAF consultants.

I contacted my Prestige Banker Veni Govender to assist with a VAF application for Crystal Krüll, she referred the request through to VAF which was picked up and assigned to Nozipho Radebe.

Approval was granted and the first email received by Crystal was on the 25th January 2022. All the necessary information was provided.

2nd February 2022 Nozipho had given the go ahead to collect the vehicle and had sent the release note to the seller. Arrangements were made for collection on 3rd February 2022, please note this is the date given to insurance as collection date as well as date of inception for vehicle insurance.

The following week 8th February 2022 the seller then contacted Crystal to advise they have not been paid out. We immediately tried to contact Nozipho to no avail after numerous emails and phone calls to VAF. A lady by the name of Moipani picked up the call and advised Nozipho is on sick leave.

Nozipho finally made contact yesterday 10th February 2022 still requesting all the documentation that had been sent more than once to Nozipho as well as VAF from both the seller, myself and Crystal.

Finally she confirms she has received all documents, this has been ongoing since this morning.

Nozipho then contacts Crystal at 15H40 to advise the seller cannot be paid as they do not have a dealer code, please note all this information was provided from the onset that the seller is not a dealer.

After so many approvals and back and forth emails as well as a release note sent to the seller, now a problem with payment arises.

Nozipho then has the audacity to tell Crystal to contact the seller.

The contract signed between Crystal and the bank needs to be honoured.

I look forward to a favourable response.