Incompetence Debt Collector

Despite of Communications sent to Olivia Masete from Newtons ATTORNEYS she will never get back to me after requesting call records since last year instead she would go on how they are going ahead with SUMMONS since last year . It was only few months ago she & her Manager Marelize Steenkamp advise STANDARD BANK not stated on my settlement agreement after short payments and missed month payment i was advised that STANDARD BANK was not stipulated on Settleme Order. Issue is why sudden where else this was send last year February. Nevertheless when I address issue to Marelize Steekamp for numerous times, today she advise she will change agent cause it seems like I have anger issues with Olivia. When I requested this call after she informed me about my anger issue she told me that she is the Manager her calls are not recorded?? How does STANDARD BANK to Such business with a Debt Director who can say as she wish, knowing her call is not recorded?? Nevertheless why am I'm threatened with SUMMONS despite of amounts I can pay despite of Settlement Court that was send to them.