Incompetence Card Division

Level of Incompetence is truly astounding, I received an SMS informing me, that I have not paid my credit card, so I called the number provided, waited almost 20min on a call to be assisted (cellphone, no one used land lines any more) just to be told by a consultant, I read the SMS wrong?! All I asked was.

Do i have a debt-order for the card? Answer was yes but it go’s off after the 28th ? So I’m getting a bad credit rating as a result of the banks Incompetence at Card Division, I had to fight to correct my debt order? Why!!!

Second question was, how can this be as I do not set the debit order for card division?

All I got was an attitude and a non responsive call center agent, asked to speak to a supervisor and was placed on hold for some time, i eventually put the phone down. Below SMS I received, ironically my account is up to date and I have been paying more every month then what I should?!

Standard Bank: A friendly reminder that a payment of R293.11 on your Credit Card account was due by 2019-05-28. Press 1 to debit your transactional account, press 2 to change, press 3 to change your due date to the first of every month or add a debit order or call us on ********** 807 from 8am to 7pm.

# making plans to move Banks, this is really the last straw for me. This is how you treat your loyal customers?!

Every time it is something els for no reason, last time I had to loos my **** in a branch and refused to leave until my home loan debt order was moved to my account after several attempts to move it from my wife’s account over a period of a year!!! Again she was unemployed for a year yet the debt orders when off her account?????!!!!!