Incompetence by std bank Parktown staff

On the 10th of March 2015 i went to the Parktown branch and requested for my savings account to be closed as i had recently app**** for a cheque account and also submitted my latest proof of residential address for my details to be updated. I was then told that the account has been closed and was also provided with a document confirming that my Access Account has been closed. I was told that my address has been updated.<br> <br> I noticed days later through cellphone banking that I still have access to the Access Account and went back to the Branch where I was transferred from one person to the other. i was eventually told that there was a problem hence the account was not closed properly. I was sent to a white guy called Jan/Johan in customer consultant division who ensured me that my account will definitely be closed by the 31st of March but that account is still not closed and is now sitting on a negative balance!!!!<br> <br> I phoned the call center for assistance regarding this matter and they also failed to assist me. I have been to that branch more than 6 times for the same thing but to this day my account is still not closed and my physical/postal address hasn't been updated!!