INCOMPETENCE, BAD SERVICE, BAD BANKING!!!!

I have a Proffesional account with Standard bank, Someone *****ulently took out almost R1000 from my account without my permission, otp or any authentication.

This happened in the beginning of October, and now we in November...to date my private banker: Thobile from the Pietermaritzburg branch has not contacted me regarding the progress of my report and in general of whats going on... my partner also has standard bank as well and she cannot seem to sort out our vehicle finance debit date as the consultants are terribly *********** and you cannot go into the branch to sort it out, it has to be done on the phone according to standard bank...Im a teacher and masters in engineering student, i do not have time for such incompetence, my opinion is DO NOT get involved with this bank! It's the worse decision you can make.

I've even uninstalled my app, and going to move our vehicle finance. I'm also going to cancel my parents private wealth accounts as I don't want them to have any issues.