Incompetence

On 01/07/22 I called card division Rgd ********** debits on my credit card. They stopped my card but before doing do they allowed me to move most of my finds out. Having peace for mind that only a few hundred brands was left-nobody would get anything more. Card was stopped and to date I have not collected my new card. Few days later a debit of R18000 goes off, causing my card to be overdrawn. I immediately called them n was advised that my card was used after it was blocked. They have agreed that it was a flaw on their side and would deffinatley rectify the problem. I've tried calling them on numerous occasions and spent hours in my phone bit still not sorted. Its almost 2 months and no interest to assist me till now (30/08/22)

I've been banking with std bank for over 26 years.....AND THIS IS THE SERVICE....