Incompetence at Standard Bank

I have contacted Standard bank in order to get some assistance. They rep**** with a request for some security information which I provided as requested. Guess what??? They rep**** with the same request as shown below despite having the security information sent to them 4 times. The incompetence is outstanding. Such a pity for a company that used to be great. Here is the repeated email. Quote Good day We apologize for the delay in responding to your request and for any inconvenience this might have caused you. It will be my pleasure to assist you with your card charges enquiry. In order to assist, we need to conduct a security check to make sure that you are the correct account holder. Kindly provide us with the following details:

- Account number - What is your ATM Cash withdrawal limit - How much is your credit limit - Card expiry date - Card number

We patiently await your response. Kind regards Customer Contact Centre E-mail Unit Sinah Lukhele unquote