INCOMPETENCE AT N1 CITY

I swear this is the worst service i have ever received from a bank. THE N1 CITY BRANCH NEEDS TO BE SHUTDOWN COMPLETELY OR HIRE NEW PEOPLE WHO ARE DEDICATED.

I went online to apply for a personal loan. After submitting my details i got an immediate response that i qualify for upto 55K. I couldnt complete the application online because i am not with Standard Bank thefore i selected the option for someone to call me the next morning. No one did!!!

I called the callcentre waited for 47 min for someone to answer only to be transferred to another department and be told go to the branch since i am not with Standard bank.

I take a half day at work and go to N1 city branch (BIGGEST MISTAKE). I waited for almost 3 hours to eventually speak to a helpless and non caring consultant. She took my payslip and didnt even bother to check all the other documents and said i am declined. I asked her how are you assessing if you haven even asked me anything or even looked at my bank statement and other supporting documents? As i expected she didnt have an answer. She refered me back to the call centre....

At this point i am ****ed but i dont wanna show because she is an old lady and i am trying to show respect.

I leave her cubicle and go to another line because i wanted to also open a cheque account. I was on that que for almost 1hours 45 min. Guess who came to serve me, the same old lady!!!!

She said i must open the account via the standard bank app. I told here i am here with all the relevant documents to open the account and i have been on the Q for a long time, why tell me to download an app to open account? She refused to help me.

While i was at that branch, i also noticed a lot of frustrated customers. They treat even customers who with Standard bank like sh*t.

SHUT DOWN N1 CITY BRANCH OR HIRE COMPETENT PEOPLE.