Incompetence at its finest

Item: Standard Bank
Rating: 1
Author: james N

I app**** for a credit card last week Thursday and was called on Friday to finalize the application I was then told it was approved and that the card will be delivered within 7 days , I then called in just to confirm and was told that there is no such application linked to my profile and I would be called back to finalize it has been a week and I am still waiting

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Replies (1)

Standard Bank's replyOfficial

28 Aug 2021, 01:58

Hello James Nolan

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply28 Aug 2021, 01:58

Official