1 reviews | Active since Feb 2019
Incompetence at its best!
Standard Bank gave me a Credit Card under false pretenses of me being able to use the card to access the airport business lounge. Access to the lounge was denied. Now I want to pay the credit card and close it. On the banking app the card is not linked for me to pay the balance and close it. I have called Standard Bank to ask how do I pay for the card when the Banking App doesn't give me an allowance to do that. The Consultant just told me that she cannot link the card on the Banking App because apparently when I was given the card the biometrics were not taken, that is the reason why the card link cannot be completed. I am told that if I don't pay within the next 5 days, the balance will go up. Now they are making it my problem.
Why is Standard Bank's incompetency is placed on my shoulders? So I was given the card without Standard Bank concluding the process of handing the card over? Why must it be my problem now to go into the branch to tell them to conclude the process with biometrics? Standard Bank, you have created this mess, you fix it!
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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