LM
Lerato M

1 reviews | Active since May 2016

25 May 2016, 20:45

Incompetence at its best

<p>I went into a standard bank brunch to make a deposit, two days later i realise that the funds i deposited earlier are not accessible and go back to the same brunch to investigate this anomaly only to be met by the worst experience ever, the manager who is suppose to be the custodian of my trust to the bank told me that the problem is not hers and she cannot assist me, i had an impression that making a deposit inside a bank brach is the safest and easiest way ever, i have been proven otherwise and still not assisted.</p>

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Replies (2)
Standard Bank
Standard Bank's reply26 May 2016, 07:52
Official

Good day Lerato Makiti

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply30 May 2016, 05:42
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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