CP
Claudia P
1 reviews | Active since Aug 2016
14 Nov 2023, 09:41
Incompetence at it’s best
I have a credit card account with Standard Bank and I have asked for settlement discount which they gladly gave to me now I went to the Southgate branch to get the account details and they couldn’t help me and they said I needed to call the call centre, this morning when I called them I have been transferred to 3 different departments and they all can’t help me with simple account details - keep in mind the settlement discount amount is only valid for a few days - this is the worst service received - the people I spoke to this morning is: fana Khumalo, Fatima at credit card and portia at debt review - a few *********** customer related services advisors.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
14 Nov 2023, 09:49Dear Claudia
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2023, 09:49
Official
Dear Claudia
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
CP
Claudia P's updateReviewer Update
14 Nov 2023, 16:12Thank you for your speedy response. My query has been resolved.
CP
Claudia P's update14 Nov 2023, 16:12
Reviewer Update
Thank you for your speedy response. My query has been resolved.
Standard Bank's replyOfficial
14 Nov 2023, 16:16Hi Claudia
we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2023, 16:16
Official
Hi Claudia
we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
we would like to thank you for giving us to the opportunity resolve your matter. We are glad we could assist. Please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Kindest regards
Standard Bank Hello Peter Team
***
CP
Claudia P's updateReviewer Update
14 Nov 2023, 16:17I would like to thank Thabisile Nxumalo, she’s been a great help and she managed to resolve my query within a quick call of under 15min she’s an asset to your company and you need to promote her! She needs to train the previously mentioned individuals on customer service!
CP
Claudia P's update14 Nov 2023, 16:17
Reviewer Update
I would like to thank Thabisile Nxumalo, she’s been a great help and she managed to resolve my query within a quick call of under 15min she’s an asset to your company and you need to promote her! She needs to train the previously mentioned individuals on customer service!
Standard Bank's replyOfficial
14 Nov 2023, 16:40Dear Claudia
We are grateful that you took our call.
You received an email from us; please check it and let us know if everything is okay.
Eagerly awaiting your comments.
We are grateful that you took our call.
You received an email from us; please check it and let us know if everything is okay.
Eagerly awaiting your comments.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Nov 2023, 16:40
Official
Dear Claudia
We are grateful that you took our call.
You received an email from us; please check it and let us know if everything is okay.
Eagerly awaiting your comments.
We are grateful that you took our call.
You received an email from us; please check it and let us know if everything is okay.
Eagerly awaiting your comments.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***