Incompetence and vague information

I wanted information on the conditions around using the contactless payment feature of my cheque card, there is one line on the website that refers to the feature and directs you to a Masterpass website for more information, however this site is about an online app and not at all about the card feature. <br> Then I tried calling the call centre. Firstly the number on the website is no longer in use, which an automated voice tells you (why is the website not updated is my first question), then to get through to someone in the card division I need to input my card number and CSP but when it told me these numbers did not match it doesn't give you an option to talk to someone. <br> THEN when I finally got through to someone I was redirected all over the place, hung up on twice and told there was no such feature on my card and I always have to capture my pin (even though I have used this feature before). <br> I finally, after an hour, was put through to someone who told me the feature is called Tap and Go and the limit is R200 (she had to look it up though) and then I was cut off. How can it be so hard to get a simple piece of info? <br> This incident has made me rethink moving my account. Useless!!!