Incompetence and Terrible Customer service

<p>I called Standard Bank 29 Dec 2016 in the morning to request for a reversal on a ********** debit order company called PANICRESCU SAGEPAY, i didnt get the name of the agent that i spoke to as well no reference was given, that was my fault cos all i wanted was the debit to be reversed...later on in the day i received an sms of money returned to my account, For a different debit order Netstar for my car tracker, this dumbo went and reversed an important debit order but i had confirmed the amount that was to be debited, i had to call again and went through to Mary she was so rude when i told her the reason for the call, she didnt care and she made me hold so long then decided to divert my call so i go back to the IVR, I then re-dialed and got through to Christopher he tells me that its unfortunate but STD Bank cant repay Netstar i have to make arrangements of how i will pay them, this was all their fault i wastedso much airtime calling this stupid Bank, they even charge me to buy aittime with my own money...This bank should not be included in the Big4, they are *********** and are out to get their clients money and not make things easy for people, such inconvenience especially at this time of the year, STD Bank sucks i dont know why im still with them :-(</p>