Incompetence and shocking service

<p>I app**** for a bond that was granted and registered end of September. Upon application I asked for an access bond as the property I sold had an access bond facility. When I called in I was informed it was not done and I must reapply. I did this first week of October. I called in 3 days later and was advised it will be activated in 5 working days. Today I tried to utilize the facility and was advised this was not done because my marital status was not updated. The lady said she would update it and escalate it however the call cut. I called in again and spoke with Vintle Mtshali at approx 4.00pm today she kept me waiting for 7 minutes and then came back saying she spoke to her manager More Mtshali and this was not actioned and I must reapply at the Sales Department. I constantly reiterated I want this escalated as I cannot start the process again after waiting 3 weeks and constantly calling to check if this was done. She said I am not listening to her that the marital status was not updated to which I said this is not my problem as I am an existing client and this information was provided. I told her I'm logging this complaint and she very confidently gave me her name to go ahead. Is this the kind of service we get that we have to come to a social media platform to get assistance for a simple issue to arrange the access bond facility. This is nothing short of shocking attitude from your call centre staff</p>