WS
Wilhelm S
1 reviews | Active since Aug 2020
11 Oct 2024, 10:10
Incompetence and no accountability.
I app**** for a readvance on my Home loan and was guided through the steps on a call. I was told to submit documents, and I did so. I got a notice of receipt for the docs. Then waited with no response or info. I phoned again to make sure and was told it looks fine but in process. I phoned again after 11 days and was told that there are no documents!! I still have the emails saying the email saying that they received it. After some investigation they found that my emails was deleted by some employee.
THE REAL PROBLEM!!! NO FEEDBACK AND NO ACOUTABILITY. JUST SORRY I CAN NOT FIX IT......
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Oct 2024, 10:18Dear Wilhelm,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Oct 2024, 10:18
Official
Dear Wilhelm,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
WS
Wilhelm S's updateReviewer Update
11 Oct 2024, 10:22Generic apologies does not fix the problem
WS
Wilhelm S's update11 Oct 2024, 10:22
Reviewer Update
Generic apologies does not fix the problem
WS
Wilhelm S's updateReviewer Update
11 Oct 2024, 12:07It is not resolved. I was told I qualify easily for this.
- Standard Bank deleted my forms
- didn't contact me
- lost my application
- Apologized for all of this on the phone
NOW they come back with declined due to affordability!! after being told I qualify easily
I WOULD LIKE THIS TO BE CHECKED INDEPENDANTLY AS I DON"T TRUS THAN YOU DEAL HONNESTLY WITH ME.
I WOULD LIKE THIS TO BE CHECKED INDEPENDANTLY AS I DON"T TRUS THAN YOU DEAL HONNESTLY WITH ME.
WS
Wilhelm S's update11 Oct 2024, 12:07
Reviewer Update
It is not resolved. I was told I qualify easily for this.
- Standard Bank deleted my forms
- didn't contact me
- lost my application
- Apologized for all of this on the phone
NOW they come back with declined due to affordability!! after being told I qualify easily
I WOULD LIKE THIS TO BE CHECKED INDEPENDANTLY AS I DON"T TRUS THAN YOU DEAL HONNESTLY WITH ME.
I WOULD LIKE THIS TO BE CHECKED INDEPENDANTLY AS I DON"T TRUS THAN YOU DEAL HONNESTLY WITH ME.