Incompetence and misinformation from Bank.

I was at standard bank Kollonade branch in Pretoria yesterday(26/05/15).I wanted to transact at the money gram section and to my surprise I was turned down.Being an account holder and having an active file at money gram,this was a surprise.i was told my Zimbabwe permit was not acceptable by Standard Bank.I have a Zimbabwe special permit!the old one and the new one valid February 2015 to 2017.I was made to read a clause from Standard bank head office and it doesn't explain to the ******** tellers the permit structures.The clause doesn't tell the tellers about the new permits and they don't even know how permits look like.it's pathetic.I was taken from supervisor to supervisor who all showed more ignorance.The tellers at money gram and their supervisors were insisting I should get another permit,while they were holding a 3 month new permit.<br> Ive 3 accounts with standard bank and the lack of responsiveness is pathetic.Its a bank I've accepted to be IT redundant and imean look at FNB ewallet compare it to standard bank!look at instant deposits compare their cost to other banks.Standard Bank I'm finally convinced it represents the new level of ignorance,incompetence and unprofessionalism