Incompetence and bad service

My Standard Bank ATM card was retained by a Standard Bank ATM on Saturday the 7th while drawing money to pay service providers.<br> On Monday I went to Castle Walk for a card replacement. After that I could not access my bank accounts via Internet or online apps.<br> Went back to the branch on 11/03 just to find out that the lady who helped me did a new card issue instead of a card replacement.<br> It took some time to link all my accounts and beneficiaries to the new card.<br> I then enquired about the R 125 card replacement fee and R 3.50 pin reset charge. The person at enquiries could not assist and asked me to see his team leader. His team leader was glued to the phone to such an extent that it took 10 minutes to sign an authorisation form (for my new card.) After another 10 minutes she was still on the phone.<br> I was helped by a helpful sales person who tried to talk to the team leader and then came back to me and said that I should see the branch manager.<br> The branch manager was also on his phone and seemed to ignore the attempt of the enquiry clerk to get him to speak to me. He walked right past me with the phone on his ear.<br> Total disrespect and disregard of my time.