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michael M

1 reviews | Active since Feb 2016

05 Dec 2023, 15:20

Incompetence and Arrogance

Worst service provider in the country by far. The incompetence of the employees from top to bottom is absolutely amazing to say the least. They will set up incorrect debit order collections from their own departments, Home Loans and Card Division which causes other debits to be returned to the detriment of the client. What is their response?? Absolutely nothing but to add charges for the returned debits and list their client as a slow payer. Seems like an easy way to raise funds, perhaps the bank is running short of cash flow. Well done Standard Bank for excellent service....not! Time to actively campaign against Standard Bank to existing clients as well as any foolish future clients.

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Replies (4)
Standard Bank
Standard Bank's reply05 Dec 2023, 15:26
Official
Dear Michael, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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michael M's update06 Dec 2023, 09:24
Reviewer Update
AI response. Absolute BS without any resolution.... Standard Bank doing what they do best, nothing!
Standard Bank
Standard Bank's reply06 Dec 2023, 09:46
Official
Hi Michael

We apologise for the delay getting back to you. We will follow up and provide feedback.

Kindest regards, 
Standard Bank Hello Peter Team 
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michael M's update06 Dec 2023, 14:19
Reviewer Update
I can be contacted after 8am tomorrow 07/12/2023.
As you have posted my contact details on a public platform without my permission, I have reported you to the Popia Regulator for further investigation.