Incompetence and appalling service

Good Day

Thursday 10/11/2022 @11:46 I called Standard Bank to report that my Cheque card has been blocked as I could not swipe, do online purchases and request Uber/Bolt services. I spoke to Xolani who promised that the query will be resolved he would escalate the matter as the block is done automatically by the system.

This is the 2nd time this year that there is a block on my card and no one can explain. Yesterday I called again @ 14:47 and spoke to Mathabang who transferred me to a Department for Car collections where I had to restart my issue only to get told its the wrong Department. no am at a clinic since 01/11 and I cannot use my card because the standard bank system just decided to block my card. What do I have to do to resolve this issue?I am tired of Standard Bank incompetence and this is certainly UNACCEPTABLE!!

I will not be paying for a new card and I will not be fetching the new card when they finally decide to fix the problem as it was nit caused by me. I am losing out on my ucount rewards because if this.