Incompetence and a total waste of time

I have called standard bank's direct line 7 time, each time you is put on hold for more that 30min at a time. I was asked to send documents to an email address that was verified every time and despite the being sent 24 hours apart 4 times from two different email addresses they can't seem to find it, so either the people can't read and are just ***********. The experience and Standard-bank's service is appalling.