JM
Jacobus M
1 reviews | Active since Aug 2019
17 Aug 2019, 10:09
Incompetence all round
Ordered a replacement card following the theft of my wallet via the credit card call centre. Provided all the relevant detail and requested the card be delivered to the Greenstone branch for collecting. Went to collect earlier this week and had to turn around after spending my lunch hour in a queue. Came back today, stood another 45min in line just to find out the card was send to Centurion! How *********** can you be! So I ask to log a non-conference and 20min later I am still standing at the desk waiting for feedback.
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
19 Aug 2019, 04:59 Hello Jacobus,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply19 Aug 2019, 04:59
Official
Hello Jacobus,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Sheriline Martin Complaint Resolution Centre
*** *** (fax)
***