Incompetence

I tried to make a payment to staff on month end and kept on getting a message that there is an unsuspected error . As it got later and my port staff did not get paid out of frustration I called the customer service number . They asked a couple of questions like I’d no and band account number to verify me which I fully understand , however the last I failed about having an overdraft on my personal account which I’ve NEVER ASKED for but only realized afterwards the bank loaded it for me as I’m a good customer . Because if this they won’t assist and tell me I must go I o the bank tomorrow, how we it’s now Friday night 8:00 on month end and some of my staff have not been paid because of bank’s incompetence.