Incompetence

<p>Good day</p> <p> </p> <p>i had gone into the Umhlanga Ridge branch on the 31 Jan to have a debit order reversed as i have a dispute with the company. The enquiries consultant by the name of SNE advised me 2 working day. I then went into the branch again today only to be told that it was not logged correctly. The enquiries consulant had to log a request and advised me that it will be resolved by the 7th. This is unacceptable as if it was done correctly in the first place i wouldnt have to wait for an extended period. I urgently need the funds as i have an operation that needs to be done.</p>