Incompetence!!!

Hi have a personal cheque account with Std Bank and I recently opened an additional business cheque account at the Kingsmead branch.Whilst I was opening this account I asked the consultant if this new account will be linked to the Std bank app on my Iphone and she said it will...I get home and and find out its not ? I then call the call centre and I'm told that I need to visit a branch to get it linked ? So I go to the Gateway branch the next day to get it linked....all is fine and working after that....4 weeks later I want to add a new beneficiary on the Std Bank app so I try and log onto the internet banking site because that is the process of adding a new beneficiary...but I cannot because something got changed on my profile ??? So i call the call centre again ( ref *** ) and I'm told that he can only help if I answer a security question which I agree to ....he then asks me what is my inter account limit ? I opened this account years ago so how must I remember that ? so guess what ....another day off to go to the branch....for no fault of mine...all i did was to open another account and all this drama comes attached!