Incompetence

Two years ago, Standard bank chose to unilaterally convert my elderly mothers e-plan savings account into an Access savings account. With the e-plan savings account we were able to open electronic fixed deposits online. With the Access account, I am still unable to open an electronic fixed deposits online. Two years ago, I contacted the branch, went to the branch and the staff were unable to resolve the issue and promised to escalate the problem, I wrote on Hello peter and got a reply from a MR KOK, who indicated that they would resolve the problem. Two years later, I am still unable to open an electronic fixed deposit, necessitating that I take time off work, go wait at the bank for up to 2 hours in order to open a fixed bank account that I was previously able to do online with the E-PLAN account. Today, I waited 1 hour in line with my mother , in order to redeposit a fixed that had matured, only to be told that the FICA details needed to be updated, and would thus be unable to open a fixed deposit at the Branch. IRONICALLY, BEHIND THE ASSISTANT WAS A SIGN READING: ONLINE BANKING, SAVING YOU PRECIOUS TIME. WHEN DO STANDARD BANK EXPECT TO RESOLVE THIS IT PROBLEM !