Incompetence

On 24 March 2015 I visited the Tyger Manor branch to do a foreign exchange transaction (Ref *** TT6246). Was shown to the Foreign Exchange counter where the lady at first impressions looked like she was in a rush. I clearly explained to her that I need rands to be deposited in a UK Barclay account. Even went as far to show her the contract note which clearly states that the Barclay account was in rands. Two days later I got a call from the service provider who was expecting the funds that the transaction was rejected because standard bank converted the amount on their own accord to pounds. I have subsequently spent 1 hour trying to call the branch on *** / 7560 / 7561 and 7562 to sort the issue but they dont seem to answer their phone. They first messed up a simple instruction and now I dont have any means to get them to correct the issue because they too lazy to answer their phones.