IM
Itumeleng M
1 reviews | Active since Dec 2018
27 Dec 2018, 01:25
Incompetence
I have had a billing issue for about a month now, no one has resolved it. I emailed countless times, with no reply and ended up calling to get my issue addressed. I then asked for emails to be sent as confirmation of what was discussed telephonically and no email was sent to date. then they go and debit me an incorrect amount after several instructions where sent. I have never seen such incompetence from a home loan department.
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Standard Bank's replyOfficial
27 Dec 2018, 08:10Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Best regards,
Standard Bank's reply27 Dec 2018, 08:10
Official
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
***
*** (fax)
***
Best regards,