INCOMPETENCE

I have been to your branch in order to update my new cellphone number in order for my application to function and I also advised the consultant assisting me that I make use of internet banking. My OTP should therefore be sent through to my new number. She advised me that this has been done. When I try to make use of the internet banking it sends my OTP to my old number once again. I sent an email and have been corresponding with numerous consultants requesting for this to be amended but they say they cannot correct the matter because it need to go to the branch to have this amended. My problem is that I took a day off work to go to your branch to have my number updated and this was not done. I work full time therefore I do not have time to go to the branch again. I’ve done my part and I cannot take another day off work to sort out your mess. WHY SHOULD I GO TO THE BRANCH AGAIN WHEN I’VE DONE THIS BEFORE AND THEY DID NOT CORRECT IT AND THEY SAID THEY DID????? IT’S NOT MY FAULT BECAUSE YOUR STAFF IS ***********… PLEASE SORT THE MATTER OUT BECAUSE I REFUSE TO GO TO THE BRANCH AGAIN!!!