1 reviews | Active since Sept 2018
Incompetence
How long or how difficult is it for standard bank to update my cellphone details in order to receive my OTP. I've been to the Mowbray branch on the 29 Aug and was told it would take 24hrs to update. After not being updated, i then went to the rondebosch branch on the 31 Aug and was again told it would take 24hrs to update. Today is the 13 Sept, i have tried to do internet banking, only to discover that the OTP is STILL being sent to my OLD cellphone number which is no longer in use. I mean really.....this ISN'T rocket science. PLEASE UPDATE MY RECORDS!!!
Dear Cindy Granger
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Cindy Granger
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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