1 reviews | Active since Oct 2009

25 Jun 2018, 09:30

INCOMPETENCE

The matter relates to a deceased estate for which I need tax certificates. Despite requesting the tax and balance certificates many times I receive a response: "INCOMPLETE REQUEST - DUPLICATE REQUEST"

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Replies (2)
Standard Bank
Standard Bank's reply25 Jun 2018, 10:28
Official

Dear BARRY

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply26 Jun 2018, 12:47
Official

Dear BARRY

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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