incompetence

i am sick and tired of the incompetence of this bank, a monthly debit order of 500 from my cheque account to my puresave account is deducted ,but I constantly have to call in and complain as to why it does not reflect in the puresave account,i have called in today with the same problem ,the debit order went off on the 29.03.2016 but does not reflect on my puresave account ,the consultant says I must walk in the bank to rectify this,now let me understand this?standard bank doesn't do what it is suppose to and I have to take time out of my busy schedule to go rectify their mistake, this amount must reflect immediately effective before COB or I am moving my funds to FNB