Incompetence

So I setlled my Standard Bank Mastercard in February 2015.<br> I recieved the settlement letter from SB confirming that the account is settled and has been closed.<br> Imagine my surprise to find out that I am listed on ITC for the same credit card.<br> One year after the fact, SB puts me on ITC for a balance owing on the account - How's that possible? They confirmed in writing that the account was closed.<br> So I call the Legal Dept. and speak with Bonisile Khoza. She was yawning while speaking to me - just fyi.<br> Says that the person who handled the settlement did not complete the process - How's that my problem?<br> Says I have to wait 5 working days to get the account closed - AGAIN??<br> Says I have to wait 14 days for ITC to update thereafter - WHAAATTT??<br> <br> All this time SB shows no remorse for their stuff ups, offers you no apology for the huge inconvenience and then to top it all off, have the nerve to still be yawning while you're speaking to them.<br> This is what they mean by \SIMPLER, BETTER, FASTER\"<br> "