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GK
Gafsa K

1 reviews | Active since Aug 2011

05 Apr 2026, 23:53

Incompetence

After countless complaints, phone calls, and emails, Standard Bank has still not corrected the error they made on my account. Instead of resolving the issue, they continue to demand proof of account details after I sent the bank statement as requested. This is not the first time I’ve faced such problems. Their mishandling has pushed my account into overdraft, The service I’ve received has been unprofessional, with staff calling from noisy environments and offering only excuses instead of solutions. If I had the option, I would move my home loan elsewhere. Standard Bank’s service is appalling and I will not recommend them to anyone. Their practices feel less like banking and more like daylight *******

0
Replies (4)
Standard Bank
Standard Bank's reply06 Apr 2026, 08:04
Official
Dear Gafsa

We’re truly sorry that your experience has not met the level of service we aim to provide. 

We understand your frustration and appreciate your patience. 

Please rest assured that your matter is now in the right hands, and our team will be reaching out to you to assist further

Kind regards 
Standard Bank Hello Peter
*** 
GK
Gafsa K's update06 Apr 2026, 19:02
Reviewer Update
My account has been in overdraft since the 20th due to Standard Bank’s error and today is already the 6th of the new month. How much longer will it take to resolve this issue and correct the deduction. How are you assisting or beside adding interest and ripping me off

GK
Gafsa K's update07 Apr 2026, 16:23
Reviewer Update
HI please tell me how tis was flagged I am extremely frustrated with the way this matter has been handled. Charlotte Mothopo called just after 4, sounding more upset and irritated than I am, despite having promised on Thursday to send me an email that I never received. Now she calls as if the fault lies with me. This morning, Gordon Billa emailed to confirm that everything is sorted, yet the communication from Standard Bank staff remains inconsistent and misleading.It is disappointing to see how often issues are manipulated or delayed for convenience. As I have noted before, I intend to move my bond from Standard Bank at the earliest opportunity, as the only things they seem to add are interest and stress
GK
Gafsa K's update08 Apr 2026, 20:29
Reviewer Update
Another day has passed and Standard Bank has still not corrected their mistake. Despite multiple emails, escalation of the matter, and providing bank statements and proof of account, the issue remains unresolved. I am left questioning whether there is any genuine intention to correct the error and refund my money, including the unnecessary charges I have been forced to pay. The only thing the bank seems quick at is responding to my messages on HelloPeter, yet they show no concern for the negative impact this delay has on me and my credit score