Incompetence!

Registration was on 3 February but I am still waiting for their guarantees to pay out. Spend on average 25 mins per day to follow up, have to go through their inane security questions, listen to repetitive music and generally get messed around with no resolution whatsoever. Their 24 hour turnaround Time Is A Joke! They don't resolve the issue and when you've spent a further 25 min on their 'helpline' they advise that they will escalate and you must wait another 24 hours. Not to mention that it took them 3 days to actually work out what the problem was! So tired of dealing with this incompetency!