Incompetence

So, for Standard bank's incompetence, I, as the customer have to pay, whether it be banking fees, or interest, I have to pay for their incompetence. And the persons making the mistake won't even be made aware of their incompetence. Because "sorry for the inconvenience caused" is supposed to fix everything in life. I regret giving a good rating to this bank. I should not have even opened an account at this bank.